After registering an account, place your order on our website and then contact our sales team promptly to confirm the details.

Please contact our support team via the website’s contact details and send us your new password. We’ll help you reset your password quickly.

We primarily accept payments via Bank Transfer and PayPal, which helps us offer you more competitive pricing.
Detailed payment instructions will be emailed to you after you place your order.

The processing time starts when we get your payment
Standard processing: 3-5 business days.
For complex orders (including JH stock, sourced products, or items from your other suppliers): usually within two weeks.

Once your order has been shipped, we will provide you with the tracking number. 
Additionally, we will keep you updated on the status of your shipment via email.

You can cancel your order as long as it is not under processing
We would make a full refund for you or credit it for your new order
But if the order is under processing or already packed well, you need to pay a certain packing fee

It depends on three factors: Packed Weight, Box Dimensions, and Shipping Address.
Step 1: We provide a pre-packing estimate.
Step 2: After packing, your sales agent confirms the exact final cost.

Yes, absolutely. Simply email us the detailed information about your preferred forwarder
We will coordinate with them to deliver the goods to their warehouse.

Please be advised that the quoted shipping cost does not include potential import taxes or customs clearance fees in your country, unless you are using a DDP service.

Step 1: Take photos/videos as evidence when you received the goods.
Step 2: Contact your sales: Provide your order number, description of the problem, and photos.
Step 3: We will handle the after-sales service for you and provide a satisfactory resolution based on the specific circumstances.

Yes, you’re welcome to use JH’s product images and descriptions for legitimate reselling or affiliate purposes.
If you have special requirements, such as having all product images edited with a pure white background, we can accommodate that as well.

We operate warehouses in Shenzhen, Yiwu, and Donghai, China.
Yiwu and Donghai warehouses stock over 20,000 natural stone products to meet diverse sourcing needs.
Our Shenzhen warehouse specializes in quality control, custom packaging, and fast international shipping.